Terms and conditions

Please read these Terms & Conditions carefully before using Kyaab services

  

Please read these Terms & Conditions carefully before using http://www.kyaab.co.co.in website or KYAAB mobile applications which are operated and managed by MKyaab Software Private Limited.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms and conditions. These Terms and conditions apply to all visitors, users and others who access, download, register and use KYAAB website/application. By accessing, downloading or using the KYAAB website/application you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access website/application.

1.1. Intellectual Property Rights

KYAAB.co.in is owned and managed under copyright act by MKyaab Software Pvt Ltd. All aspects of KYAAB website and application, such as the designs, transactional flow, look and feel, contents, graphics and images including logo are protected under copyright act. As the law enforces, users are restricted from downloading, reusing, reconfiguring or imitating any of the proprietary material. Any such activity is expressly prohibited without prior permission of MKyaab Software Pvt Ltd. or written consent of owner. If MKyaab Software Pvt Ltd. identifies that any user engaged in such activities; appropriate legal action may be taken, including without limitation civil, criminal and injunctive redress.       

1.2. Use of KYAAB Platforms (Web/App)

KYAAB.co.in is a common platform for users and service partners that may contain profiles, email facility, chat facility, blogs, job posting, advertisements and other communication channels to communicate with each other or to avail the services. Hence, users may use these facilities only to send and receive messages that are relevant and appropriate to the intended use. Violation of this term may force KYAAB.co.in to take appropriate legal action against the user, including without limitation civil, criminal and injunctive redress.            

1.3. User Information

KYAAB.co.in, during the new account registration, may ask user to share the personal information, which is required to deliver the service. KYAAB.co.in assumes user provides the accurate information about his/her identity, contact information. The given information will be verified during the registration process. KYAAB.co.in only makes a sincere attempt to provide best service to its users and hence does not take full responsibility of suitability, reliability, timeliness, or accuracy of the Services requested and provided by users. KYAAB.co.in does not confirm the identity of users who they claim to be. If KYAAB finds any information wrong or any malpractice, agreement with user will be terminated with immediate effect.

You hereby consent to receive communications by SMS, emails or calls from KYAAB.co.in or its affiliates or its partners with regard to the services provided by KYAAB.co.in. or as facilitated by the KYAAB partners.

1.4. Service Partner Information

KYAAB.co.in performs the background verification and service quality checks of service partners to ensure the safety and security of users. KYAAB.co.in enters into Service Level Agreement (SLA) with every service partner during the on-boarding process. This attempt is a sincere effort to ensure the best and effective service to our users. KYAAB.co.in does not take full responsibility suitability, reliability, timeliness, or accuracy of the services provided. Service partner will be solely responsible for the services delivered, KYAAB in coordination with service partners will ensure that further support is offered within specific timeframes.      

1.5. Account/Password Protection

User is solely responsible for maintaining the confidentiality of password and service account provided by KYAAB.co.in for accessing the offered service. User is solely and fully responsible for all activities that occur under the password or account. KYAAB.co.in has no control and expressly disclaims any liability derived therefrom over the use of any user’s account. If the user is suspicious about the activities under the account or breach of account, he/she should immediately reach KYAAB.co.in to block the account.

1.6. Termination of Service

KYAAB.co.in reserves the right to suspend or terminate your association with us for violation of any of our policies, posted on the website time-to-time. The termination will be with prior notice via mail and it will be effective immediately after the delivery of notice. KYAAB.co.in also reserves the right to take legal action, including without limitation pursuing civil, criminal, and injunctive redress, for inappropriate or offensive behavior. Breach or violation of any of the policies will enforce the termination or expiration of the agreement with KYAAB.co.in. The termination of agreement will also enforce the cancellation of ongoing requested services, refunds and other disputes by the user.        

1.7. Billing and Payment Policy

KYAAB.co.in offers its user to pay the service partner either through mobile wallet, online using net-banking/ debit card or by cash. KYAAB.co.in expressly claims no responsibility of refund for payment made by cash. User is liable to pay the invoiced amount immediately on completion of service. KYAAB.co.in takes no responsibility for money paid to service partner without our knowledge or we have no control over payments made in cash to service partner other than what is agreed between KYAAB and user. Hence it is important that payments to be made directly to KYAAB via online payment options available on the platform. We discourage any tips or reward to any of our service partner however if any user is doing so is completely based on their own will and decision.

If the money gets deducted from the user account and the payment is not reflected in the application, you are requested to contact the KYAAB customer care support at +91 7902 26 2277 or mail at support@KYAAB.co.in. Your payment will be reflected within 48 hours if the transaction is successful at the payment gateway partners. If your payment status is not updated in the given time frame, please contact the bank for further enquiries, KYAAB does not take responsibility on such cases and payment will reflect in your bank account as per Bank's TAT.    

1.8. Links to Other Websites

KYAAB.co.in may contain links to third-party websites or services that are not owned or controlled by MKyaab Software. MKyaab Software has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that MKyaab Software shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

1.9. Service Delivery

KYAAB.co.in strongly discourages any direct contact with KYAAB Service Partners or any service requested directly by the user with the KYAAB Service Partner, as in such cases has no control or takes no responsibility on whatsoever situation or condition. KYAAB.co.in does not provide or deal with material or spare parts required for delivering the service. Users are requested to buy the material to carry out the service or by it through service partners. Service partner is solely responsible/ liable for damages caused during service delivery, in such events user is requested to first contact the customer support team and then may lodge a complaint against the service partner, if the damage is resolved with mutual understanding.

User is requested to report/inform KYAAB.co.in immediately for any misconduct or unsatisfied behavior of any of our service partner so that we can take necessary action in order to resolve incidents and prevent the occurrence of such incidence in future. However, if the misconduct is falling in the category of breach of law then the user may deal with that as per the applicable laws directly with the service partner and KYAAB.co.in will not be responsible in such case. Also, if the service partner involves in any criminal activities during the service delivery or at any stage of service cycle the user, at its own will can take direct action under the laws of the country and also keep us informed on full details of the same. KYAAB.co.in will not be party to any such action.

1.10. Refund Policy

User is permitted to claim refund from KYAAB for:

  • False Service
  • Incomplete service
  • Misbehaviour from service partner

User can send a mail to support@kyaab.app within 5 days from the day of service delivery with subject line “Trip Reference #-Complaint Category” or raise a complaint against specific order directly from ‘Order History’ page in the mobile application. KYAAB team will register the complaint and share the complaint number within 24 hours via mail/ text message. User will receive the final status of the claim within 7 working days via mail. If the refund request is approved by KYAAB grievance redressal officer, refund amount will be credited to customer account within 48 hours (excluding holidays). KYAAB reserves the right to approve or decline a refund request; refund claim will be processed by gathering information about job delivery from service provider. The status of the claim will be shared along with reason for approval/decline with customer via registered mail id.

Note: Refund policy is applicable only to wallet/online payments.

1.11. Governing Law

These Terms shall be governed and construed in accordance with the laws of Country without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

1.12. Dispute Resolution Management

KYAAB.co.in reserves the right to manage, resolve or decline the disputes with user. Any disputes raised by user will be processed by the KYAAB team and notify the user on acceptance of dispute, via mail along with complaint number.  KYAAB team will enquire the complaint and based on the findings user will be receiving the response from KYAAB team within 7 working days from the day of complaint. If the user is not satisfied with the resolution, the parties agree to resolve the matter amicably vide arbitration under the Indian Arbitration & Conciliation Act, 1996. The venue of the arbitration shall be Cochin, India. The language of the arbitration shall be English.         

1.13. Changes to the ‘Terms & Conditions’ and Other Policies

KYAAB.co.in reserves the right, at our sole discretion, to modify, delete or replace the terms and conditions or any other policies at any time, with or without prior notice to the user. . What constitutes a material change will be determined at our sole discretion. We ensure our sincere effort to bring the changes via mail and application to accept the changes. We request the users and service partners to visit the policies and terms & conditions at a certain frequency to update the same. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.


Contact Us

Mail- support@kyaab.app | User Support Number- +91-7902 26 2277

@ MKyaab Software Pvt Ltd/KYAAB/Policy/Terms & Conditions-Ver 0.1 Updated as on 07 March, 2019

image414